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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lonzo Lyles

September 5, 2023

5  out of  5 rating by Lonzo Lyles
"Great staff to work with they answer all your questions and treat you like family people you can trust."

Rhonda Freeman

August 31, 2023

5  out of  5 rating by Rhonda Freeman
"Great Customer Service"

grison troy

August 29, 2023

5  out of  5 rating by grison troy
"Nice polite friendly staff and great customer service from the Lansing office right off Ridge Road and Torrence."

Rosa Diaz

August 25, 2023

5  out of  5 rating by Rosa Diaz
"When I’ve called about a problem the person, I to speak is very nice friendly is able to explain my bill to me and I’m satisfied. Thank you for your service."

Eric Woolridge

August 23, 2023

5  out of  5 rating by Eric Woolridge
"Highly professional team of agents, been with Hugh and his ream for over 2 yrs. Wouldn't change even if it were free😀"

Angela Trimuel

August 23, 2023

5  out of  5 rating by Angela Trimuel
"Hugh Smith and his staff are very professional and responsive especially Shawn. She keeps on top of everything and always looks for ways to help us get the best value for our money."

LaTina Williams

August 23, 2023

5  out of  5 rating by LaTina Williams
"Excellent customer service from the staff. Questions and concerns are addressed quickly and efficiently."

Jayromeo M.

August 13, 2023

5  out of  5 rating by Jayromeo M.
"Loyal & Kind"

Phyllis Rogers

August 5, 2023

4  out of  5 rating by Phyllis Rogers
"Shawn consistently provides good customer service when I call the office (to resolve an issue or if I have a question) and I speak with her."


August 4, 2023

5  out of  5 rating by A LO
"Very helpful staff"

Latrice Norris

August 3, 2023

5  out of  5 rating by Latrice Norris
"I love the team there, very great customer service, they make you feel like family always and always give positive attitude thank you Shawn and the others as well."

Debra Stokes

August 2, 2023

5  out of  5 rating by Debra Stokes
"Kind courteous professionals"

Alicia S.

July 24, 2023

5  out of  5 rating by Alicia S.
"Hugh and his staff are amazing. They’ve been my agents for auto and renters for several years now and with changes in premiums or upgrades to vehicles, they make sure my pricing is on point, explain everything thoroughly and are always pleasant to deal with. Great job and excellent service. Thank you!"

Kim Muhammad

June 15, 2023

5  out of  5 rating by Kim Muhammad
"Very good service, called office on Saturday. He was not in, I was shocked to receive a call on Sunday. He was very informative. He became my home & car insurance agent that day."

Katie Turner

May 23, 2023

1  out of  5 rating by Katie Turner
"Very unprofessional, drop the ball for 26 days then submit a different policy than what was quoted to me. Had problem years before but tried them again. Never will I do it again."

Tangela Burton

May 18, 2023

5  out of  5 rating by Tangela Burton
"Hugh and his team are always on point. They have incredible customer service, especially Ms. Shawn. I thank them for then great service they provide."

Sharie Wilson

May 17, 2023

5  out of  5 rating by Sharie Wilson
"Always friendly and available when you need to update and change anything on your policy"

M Moore

May 11, 2023

5  out of  5 rating by M Moore
"Great Service Always On Point With Any Questions Or Concerns I May Have."

Deborah White

March 4, 2023

5  out of  5 rating by Deborah White
"They are ALWAYS friendly n professional. Hugh and his staff has a family dynamic."

Xxx Xxxx

March 4, 2023

5  out of  5 rating by Xxx Xxxx
"Hugh and his staff are very courteous and professional. I have had nothing but pleasant experiences each and every time I speak with them. All of them are very knowledgeable and can always answer any question that I might have."


February 17, 2023

5  out of  5 rating by Nicole
"Hugh Smith has the best customer service I’ve ever experienced from an insurance agent."

Clarice Kensey

February 1, 2023

5  out of  5 rating by Clarice Kensey
"Staff is very professional, courteous, and helpful. They are eager to answer your questions....very knowledgeable."

terrence claiborne

February 1, 2023

5  out of  5 rating by terrence claiborne
"nice people"


January 27, 2023

5  out of  5 rating by REGINA BROOKS
"Always have an excellent experience all the employees are courteous, friendly, knowledgeable to work with."

Thomas Morton

January 21, 2023

5  out of  5 rating by Thomas Morton
"Great, Fast and responsive agent. Thanks a bunch Thanks again Mr. Smith always a pleasure"