State Farm® Insurance Agent Hugh Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
World Class Fire Protection
May 6, 2026
5
out of
5
rating by World Class Fire Protection
"My experience with State Farm under the Ownership (Agent) Hugh Smith has been exceptional. Ms Natasha Williams has been nothing less than a joy when it comes to professionalism and helping. She explains procedures and she listens before giving her advice that will benefit you greatly. Thank you Natasha Respectfully Mike Sullivan"
We responded:
"World, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Isaac Ellis
May 5, 2026
5
out of
5
rating by Isaac Ellis
"Great staff, very knowledgeable concerning products na tasha was Awesome, she gave off a Pleasant, respectful, courteous, informative, most of all very convincing aura about herself without ever laying eyes on her she just makes you want to do business with her excellent 😀"
We responded:
"Thanks so much for the amazing review, Isaac! We really appreciate your support here in Lansing . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Scott Kenzie
May 2, 2026
5
out of
5
rating by Scott Kenzie
"State Farm and Hugh Smith are at the top of my preferred organizations they were patient and not pushy about my insurance needs they saved me lots of money monthly the whole process of purchasing insurance was very easy and pleasant"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Hugh Smith’s Team. "
Nakia Jackson
May 1, 2026
5
out of
5
rating by Nakia Jackson
"I spoke with a lovely representative today by the name of Natasha & she was amazing! She broke everything down to me & explained the policy very well. She didn’t hesitate to answer any questions or concerns that I might’ve had! 10/10 definitely would recommend! I’m happy to be apart of the State Farm family"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Wanda Smith
April 27, 2026
5
out of
5
rating by Wanda Smith
"The staff at this agent is Amazing. I've been with Hugh Smith State Farm Insurance Agent over ten years, and every experience I had with all staff was outstanding. Customer service is a strong A+."
We responded:
"Wanda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Hugh Smith’s Team!"
lenell ewing
April 23, 2026
5
out of
5
rating by lenell ewing
"He explain all of my options in great details giving me a clear picture of the products I was interested in"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hugh Smith’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lansing ."
George Heard
April 16, 2026
5
out of
5
rating by George Heard
"Very professional all ways do what they say they going to I really appreciate them"
We responded:
"Thank you so much for the 5-star rating, George! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Roelisia Hicks
April 3, 2026
5
out of
5
rating by Roelisia Hicks
"I was thinking of getting some final expense insurance and received a phone call from an agent that I know. Mrs Daniels was professional, and customer service friendly. She explained the policy in detail and answered questions I had concerns about. Mrs Daniels walked me through the application process and was very patient with me. I would recommend this business. The price was very reasonable for my age."
We responded:
"Wow, thank you for the 5-star review, Roelisia! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Shalanda King
March 26, 2026
5
out of
5
rating by Shalanda King
"Natasha was very patient and helpful"
We responded:
"We are grateful for your 5-star review, Shalanda! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Smith’s Team here in Lansing . "
Rose Shannon
March 11, 2026
5
out of
5
rating by Rose Shannon
"With State Farm Insurance Company, I definitely give Shelly honors because she gives great client's service. Thank you! for an employee such as Shelly."
We responded:
"Thank you so much for the 5-stars, Rose! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
DCJ Squared
March 9, 2026
5
out of
5
rating by DCJ Squared
"We have had a great experience with Hugh and his team. We moved all of our policies to this agency after discovering our former agent didn’t give us the correct policies. They have reached out to make sure we have all of the coverage we need beyond the policies we originally requested. This annual review is definitely what we need."
We responded:
"Thanks so much for the fantastic rating, DCJ! We are so glad you had a positive experience with us here on State Farm Agent Hugh Smith’s Team. If there is anything we can do for you in the future, just give us a shout! "
Erika Smith
February 25, 2026
5
out of
5
rating by Erika Smith
"I had a great experience working with Natasha. I was provided options and I enjoyed the experience."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Smith’s Team. "
Gwendolyn Thomas
February 20, 2026
5
out of
5
rating by Gwendolyn Thomas
"Excellence Service and very friendly staff! Reasonable rates!"
We responded:
"We appreciate your review, Gwendolyn. We are so happy that you had such a wonderful experience with State Farm Agent Hugh Smith’s Team here in Lansing ! "
LaWanda Jordan
February 20, 2026
5
out of
5
rating by LaWanda Jordan
"I truly love my State Farm agent Hugh Smith and all the workers at the office. They are always courteous professional and efficient. If you need a call back they call you back fast they have a lot of knowledge about their products and offer exceptional help. Always pleasant and courteous and willing to help. My state farm agent and his crew rocks"
We responded:
"LaWanda we really enjoy working with you and helping you and your family insurance needs. The team really appreciates your positive feedback."
Alfreddy Furlow
February 17, 2026
5
out of
5
rating by Alfreddy Furlow
"Experience was great"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Hugh Smith’s Team here in Lansing . "
Rozanna Jamison-Hoskins
February 6, 2026
5
out of
5
rating by Rozanna Jamison-Hoskins
"Great agent. Great staff."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
E Munoz
January 14, 2026
5
out of
5
rating by E Munoz
"Very efficient and professional and I will definitely recommend this establishment. ** I am updating my review, I appreciate receiving updates that to help me save money and services provided. Kudo's to You Hugh Smith and Staff on providing excellent service, cheers 🥂."
We responded:
"Our office appreciates your kind words and any recommendation that you can give so that we can continue to help people with their insurance needs,"
Peter D
December 24, 2025
5
out of
5
rating by Peter D
"I had a very good experience with Hugh. He was professional friendly and knowledgeable of all things necessary to change my home and auto policies."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Onrae Jordan
December 4, 2025
5
out of
5
rating by Onrae Jordan
"Natasha did a great job of showing me all available options"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
BULLY JAWARA
December 4, 2025
5
out of
5
rating by BULLY JAWARA
"I had an amazing experience working with them, I feel like they’ve alleviated a huge problem off my shoulders! Thank you so much!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jessica Byrd
December 3, 2025
5
out of
5
rating by Jessica Byrd
"Hugh was very professional and helped through updating information."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Keith Robinson
December 2, 2025
5
out of
5
rating by Keith Robinson
"Very professional !!!! Quick to address your concerns !!!!!! Staff are very friendly !!!!! I give 5out of 5 stars !!! Keep up the good work !!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Tony Pipe
November 26, 2025
5
out of
5
rating by Tony Pipe
"Great customer service as always Thks guys"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Michelle Thompson
November 5, 2025
5
out of
5
rating by Michelle Thompson
"Hugh was fast in responding to my call. Respectful and had a great quote for my service. Thanks"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Carlos Williams
October 30, 2025
5
out of
5
rating by Carlos Williams
"My wife and I were long time Allstate customers. After the rates started constantly increasing, we decided to look around. I was introduced to Mr. Smith by one of my neighbors. He was very professional and knowledgeable. After a short conversation, I realized how much money I was able to save by switching to State Farm. If you are in the market for insurance and looking for an agent who is knowledgeable, patient and willing to break everything down to you line by line, Mr Smith is definitely the person that you need to talk to."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"