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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terri Rogers (Terri Tee)

Terri Rogers (Terri Tee)

January 17, 2025

5  out of  5
rating by Terri Rogers (Terri Tee)
"I'm glad Hugh Smith State Farm agency reached out after years of being insured with someone else. Was able to get a great rate for Vehicle/home owners insurance not to mention I was able to move my payment to a date that was convenient for me. Please stop by or give them a call. I spoke with Erica, who has great customer skills."
We responded:
"Wow Terri, I'm glad you decided to give our office a chance. I love to hear when we can help clients with their auto and home insurance needs."
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Jasmine Farley

January 11, 2025

5  out of  5
rating by Jasmine Farley
"Great experience working with Hugh! He got me more coverage and a better price than my previous auto insurance provider. Definitely recommend!"
We responded:
"Jasmine, it makes us feel good when we can increase your auto coverage and save you money at the same time. Thanks for taking the time and leaving us a review."
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Lachonda Foston

January 2, 2025

5  out of  5
rating by Lachonda Foston
"Very professional and politeness was a given"
We responded:
"Lachonda thanks for your kind words. We appreciate your business and helping you with your insurance needs. "
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diane boyd

December 18, 2024

5  out of  5
rating by diane boyd
"Always professional and caring."
We responded:
"Thank you so much for your kind review, Diane! We’re delighted to hear that you’ve had experienced and caring service with us. Providing exceptional support to our customers is our top priority. If you ever need assistance, we’re here to help. Thanks again for trusting us to help you with your insurance needs! - Hugh "
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Caleb

December 12, 2024

5  out of  5
rating by Caleb
"Hugh did great! He was friendly, paid attention to detail and saved me money on my home and auto insurance. I would highly recommend him!"
We responded:
"Thank you so much for your kind words, Caleb! I’m thrilled to hear that I could help save you money on your home and auto insurance while providing a positive experience. It was a pleasure working with you, and I genuinely appreciate your recommendation. If you have additional questions or need assistance in the future, don’t hesitate to reach out. Thanks again for trusting me to help you with your insurance needs! - Hugh"
Profile photo of Jason Henderson

Jason Henderson

December 2, 2024

5  out of  5
rating by Jason Henderson
"Hugh and the team always does great work. Always informative."
We responded:
"Thank you so much for your kind words, Jason! I’m thrilled you found our team’s work informative and helpful. We strive to provide the proper service, and knowing we’re meeting your expectations means a lot. If you have additional questions or concerns, please don’t hesitate to let us know. Thanks again for your support! – Hugh"
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janet p

November 20, 2024

5  out of  5
rating by janet p
"Every time I call in, speak with my favorite Lady Ms. Shelly She always takes good care of my current situation and resolves the questions that I have. Thank you, Shelly, at StateFarm"
We responded:
"Janet, thank you for sharing your experience! We're thrilled to hear that Shelly has been so helpful in clarifying and answering all your insurance questions. We're glad to have her on our team, and your kind words mean a lot. If you ever have more questions or need assistance, feel free to reach out. Thank you for being a part of our Lansing family! -Hugh"
Profile photo of Jessica Wilson

Jessica Wilson

November 7, 2024

5  out of  5
rating by Jessica Wilson
"Great experience doing business in office and over the phone. The staff Hugh, Kevin, Erica, Shelly are outstanding and very informative. Kevin went over and beyond helping me. Thank you for outstanding customer service."
We responded:
"Thank you so much for your wonderful review, Jessica! I’m thrilled to hear that you had a positive experience both in the office and over the phone with Shelly, Kevin, Erica, and me. Our team takes pride in providing outstanding service, and I’m especially glad to know Kevin went above and beyond to help you. Your feedback means a lot to us, and we’re here whenever you need us. Thank you again for your kind words and support! - Hugh"
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Ms. T.

October 30, 2024

5  out of  5
rating by Ms. T.
"Erica was very helpful by thoroughly explaining the Drive Safe and Save Program. Ms. Shelly and Shawn have always been amazing and helpful whenever I need any information. They are so pleasant to talk to."
We responded:
"Thank you so much for your kind review! I’m thrilled to hear that Erica thoroughly explained things for you and that Shelly and Shawn have been consistently helpful. We truly enjoy making sure you have all the information you need, and I’m so glad our team’s efforts have made a positive impact. It’s a pleasure speaking with you, and we’re here whenever you need us. Thanks again for sharing your experience! - Hugh"
Profile photo of Sharon Walker

Sharon Walker

October 30, 2024

5  out of  5
rating by Sharon Walker
"Thank you Shelly for ALWAYS providing Excellent Customer Service. Professional, Friendly and Knowledgeable. Shelly goes above and beyond when I need help with an issue. Exceptional!! Thank you!!❤️"
We responded:
"Sharon, your kind words are truly appreciated! Shelly's dedication to our Good Neighbors is for sure remarkable. We'll be sure to share your compliments with her! Please don't hesitate to reach out if you ever need assistance or simply want to have a friendly chat. We're here for you! - Hugh Thank you."
Profile photo of DeSean McIntosh

DeSean McIntosh

October 28, 2024

5  out of  5
rating by DeSean McIntosh
"Great insurance agency. Very knowledgeable and professional. Great on following up with clients."
We responded:
"Thank you so much for your kind words, Desean! I’m thrilled you’ve had a positive experience with our office. Providing knowledgeable, experienced service and following up with our customers is something I take pride in, and it’s wonderful to know that it’s made a difference for you. If you have questions or need assistance, please don’t hesitate to reach out. Thanks again for your support! - Hugh"
Profile photo of Zarko Krajisnik

Zarko Krajisnik

October 18, 2024

5  out of  5
rating by Zarko Krajisnik
"“The secret of business is to know something that nobody else knows.” This friendly office definitelly knows how to treat customers as VIPssss😊"
We responded:
"Thank you so much for your fantastic review, Zarko! I’m thrilled you had such a positive experience with our team. Providing excellent service and making sure our customers feel valued is our goal. If you need additional support or have further questions, don’t hesitate to reach out. We're here to help! - Hugh"
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melvin crawford

October 16, 2024

5  out of  5
rating by melvin crawford
"it's was good and to the point"
We responded:
"Thank you for your five-star review, Melvin! I’m glad to hear that your experience was straightforward and efficient. If you ever need additional support, don’t hesitate to reach out. We’re here to help! Thanks again! - Hugh"
Profile photo of Patricia Pierre-Auguste

Patricia Pierre-Auguste

October 15, 2024

5  out of  5
rating by Patricia Pierre-Auguste
"I'm a completely satisfied customer of Mr. Hugh Smith SF Agency for six(6) years. He & his staff provide extraordinary customer service. They are professional, courteous and process all policy endorsements promptly & get it right the 1st time; no 2nd call back needed. Staff has good knowledge of products & services. I highly recommend Hugh Smith SF Agency. Patricia Pierre-Auguste"
We responded:
"Thank you so much for your amazing review, Patricia! I’m happy that you’ve been a delighted customer for six years. We always strive to provide extraordinary customer service, and we’re so glad that their professionalism, efficiency, and product knowledge have positively impacted you. Your recommendation means a lot to us, and we’re honored to have your support. If you ever need anything, we’re here to help. Thanks again for your kind words and for being with us for so long! - Hugh"
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Pamela major

October 15, 2024

5  out of  5
rating by Pamela major
"After speaking with both Shelly and Hugh Smith, I find that these individuals are concerned, professional and always concerned about the information expressed by me and that our interaction resulted in favorable outcomes. I am happy that I am involved with considerate and competent individuals."
We responded:
"Thank you so much for your kind review, Pamela! Shelly and I are glad to have provided you with such a kind and considerate experience. We’re happy to have taken the time to listen to your concerns and make sure there was a positive outcome. We’re grateful for your support and happy to have you in our State Farm family. If you ever need anything, don’t hesitate to reach out. Thanks again! - Hugh"
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lorayne williams

October 14, 2024

5  out of  5
rating by lorayne williams
"Shawn Anderson was the best in getting me a life insurance policy for my needs and although I wasn’t able to get auto insurance with them at the current moment she helped me find the best option for me as well. She definitely went over and beyond my expectations !"
We responded:
"Thank you so much for your kind review, Lorayne I’m so glad you’ve had such a positive experience with the team. Providing warm and helpful service is our top priority. If you ever need anything, don’t hesitate to reach out. Thanks again for your support! - Hugh"
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Yvette Render

October 12, 2024

5  out of  5
rating by Yvette Render
"I am pleased with the warm, helpful service that I receive from owner and staff!"
We responded:
"We truly value our customers at Hugh Smith State Farm. We are so happy to hear we provided you with service that left a lasting impression. Thank you"
Profile photo of Andre Tubbs

Andre Tubbs

October 7, 2024

5  out of  5
rating by Andre Tubbs
"I had to add a replacement vehicle on to my policy the transition was so smooth.Thanks so much"
We responded:
"Thank you, Andre! So glad to hear the Hugh Smith State Farm was able to help with your Auto Insurance needs. If we can help with anything further, please let us know1 - Hugh "
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karen johnson green

October 3, 2024

5  out of  5
rating by karen johnson green
"Always available and ready to assist! Thank you Hugh Smith"
We responded:
"Thank you so much Karen! Your kind feedback is greatly appreciated by the entire Hugh Smith State Farm Agent team. Please let us know if we can help with anything else. – Hugh "
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Ro Chocohawk

September 27, 2024

5  out of  5
rating by Ro Chocohawk
"They are extremely professional and kind. Alway willing to go above and beyond with my insurance customer service needs."
We responded:
"Hi Ro, thank you so much for your 5-star review! It's wonderful to hear that you had such a positive experience. -Hugh"
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OwensCo Nicole

September 26, 2024

5  out of  5
rating by OwensCo Nicole
"Very professional staff. Always tend to my needs quickly. I love dealing with Shawn. She is so personable and fulfill my request fast."
We responded:
"Thanks Nicole for your positive feedback. We love helping our clients with their insurance needs."
Profile photo of Myra Crossley

Myra Crossley

September 10, 2024

5  out of  5
rating by Myra Crossley
"Ms. Shelly is wonderful! Very pleasant and cares about the customers. She answers all your questions to the best of her knowledge and if she is not sure she will find out. Ms. Shelly takes her time to go over things and doesn't rush you."
We responded:
"Thank you so much for your kind feedback to the Hugh Smith State Farm Agent team. Shelly will be so happy to hear she was a to give you great customer service for your insurance needs. If we can help with anything else, please do not hesitate to reach out. – Hugh "
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Kevin Whitehead

August 27, 2024

5  out of  5
rating by Kevin Whitehead
"Hugh is a great guy."
We responded:
"Thank you, Kevin! Appreciate you taking the time to leave Hugh Smith State Farm a positive review! - Hugh "
Profile photo of Den Belle

Den Belle

August 2, 2024

5  out of  5
rating by Den Belle
"Very friendly customer service Representative"
We responded:
"Thank you for your 5-star review. It was a pleasure helping you with your insurance needs."
Profile photo of Gracus Dunn

Gracus Dunn

July 29, 2024

5  out of  5
rating by Gracus Dunn
"Shawn Anderson was courteous and professional towards advising our family on our request and requirements needed. We appreciate the patience, and our family is glad to have an agent such as Shawn dedicated to customer service."
We responded:
"Our office prides itself on offering outstanding customer service. We appreciate you taking the time in leaving us a positive review and allowing us to help you with your insurance needs."