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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sherise Nelson

June 26, 2026

5  out of  5
rating by Sherise Nelson
"My name is Latasha and I would like to acknowledge Hugh Smith as a great and very knowledgeable agent he is patient and very helpful and I'm very proud to have him as an agent."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Wanda Smith

June 25, 2026

5  out of  5
rating by Wanda Smith
"The staff at this agent is Amazing. I've been with Hugh Smith State Farm Insurance Agent over ten years, and every experience I had with all staff was outstanding. Customer service is a strong A+."
We responded:
"Wanda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Hugh Smith’s Team!"
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Khalia McLaurin

June 24, 2026

5  out of  5
rating by Khalia McLaurin
"Hugh was absolutely amazing! Very considerate, thorough and covered all bases! My family appreciates your hard work and I will be sending others your way!! ✨"
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Jessica Mosley

June 24, 2026

5  out of  5
rating by Jessica Mosley
"I cannot say enough great things about Hugh Smith and his team at State Farm. From the very beginning, they have been professional, knowledgeable, and genuinely committed to helping me find the right coverage for my needs. Any time I have questions, they respond quickly and take the time to explain everything in a way that is easy to understand.
What I appreciate most is the exceptional customer service. I never feel like just another policy number- they truly care about their clients and go above and beyond to make sure I am taken care of. Whether it's updating a policy, answering questions, or assisting with a claim, the process is always smooth and stress-free.
If you're looking for an insurance agent who is honest, reliable, and dedicated to providing outstanding service, I highly recommend Hugh Smith and his team."
We responded:
"Jessica, thank you for your wonderful review of State Farm Agent Hugh Smith’s Team!"
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tiffany hobson

June 24, 2026

5  out of  5
rating by tiffany hobson
"I had an excellent experience working with Hugh Smith at State Farm. He was knowledgeable, professional, and took the time to explain all of my insurance options in a way that was easy to understand. Hugh was responsive to my questions, patient throughout the process, and made sure I had the coverage that best fit my needs and budget. His customer service is outstanding, and I truly appreciate the care and attention he provided. I highly recommend Hugh Smith to anyone looking for a trustworthy and reliable insurance agent."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Hugh Smith’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Lansing ."
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Iwillsucceed12?

June 24, 2026

5  out of  5
rating by Iwillsucceed12?
"Always excellent service. When I have a question about my policy his staff Always answer promptly. Awesome service."
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Azariyah

May 27, 2026

5  out of  5
rating by Azariyah
"This is Leon Dogan, I have car insurance with State farm & Natasha(state farm agent) was EXTREMELY Helpful & Polite🙂"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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World Class Fire Protection

May 6, 2026

5  out of  5
rating by World Class Fire Protection
"My experience with State Farm under the Ownership (Agent) Hugh Smith has been exceptional. Ms Natasha Williams has been nothing less than a joy when it comes to professionalism and helping. She explains procedures and she listens before giving her advice that will benefit you greatly.

Thank you Natasha

Respectfully
Mike Sullivan"
We responded:
"World, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Isaac Ellis

May 5, 2026

5  out of  5
rating by Isaac Ellis
"Great staff, very knowledgeable concerning products na tasha was
Awesome, she gave off a Pleasant, respectful, courteous, informative, most of all very convincing aura about herself without ever laying eyes on her she just makes you want to do business with her excellent 😀"
We responded:
"Thanks so much for the amazing review, Isaac! We really appreciate your support here in Lansing . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Scott Kenzie

May 2, 2026

5  out of  5
rating by Scott Kenzie
"State Farm and Hugh Smith are at the top of my preferred organizations they were patient and not pushy about my insurance needs they saved me lots of money monthly the whole process of purchasing insurance was very easy and pleasant"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Hugh Smith’s Team. "
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Nakia Jackson

May 1, 2026

5  out of  5
rating by Nakia Jackson
"I spoke with a lovely representative today by the name of Natasha & she was amazing! She broke everything down to me & explained the policy very well. She didn’t hesitate to answer any questions or concerns that I might’ve had! 10/10 definitely would recommend! I’m happy to be apart of the State Farm family"
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lenell ewing

April 23, 2026

5  out of  5
rating by lenell ewing
"He explain all of my options in great details giving me a clear picture of the products I was interested in"
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George Heard

April 16, 2026

5  out of  5
rating by George Heard
"Very professional all ways do what they say they going to I really appreciate them"
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Roelisia Hicks

April 3, 2026

5  out of  5
rating by Roelisia Hicks
"I was thinking of getting some final expense insurance and received a phone call from an agent that I know. Mrs Daniels was professional, and customer service friendly. She explained the policy in detail and answered questions I had concerns about. Mrs Daniels walked me through the application process and was very patient with me. I would recommend this business. The price was very reasonable for my age."
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Shalanda King

March 26, 2026

5  out of  5
rating by Shalanda King
"Natasha was very patient and helpful"
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Rose Shannon

March 11, 2026

5  out of  5
rating by Rose Shannon
"With State Farm Insurance Company, I definitely give Shelly honors because she gives great client's service.
Thank you! for an employee such as Shelly."
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DCJ Squared

March 9, 2026

5  out of  5
rating by DCJ Squared
"We have had a great experience with Hugh and his team. We moved all of our policies to this agency after discovering our former agent didn’t give us the correct policies.

They have reached out to make sure we have all of the coverage we need beyond the policies we originally requested.

This annual review is definitely what we need."
We responded:
"Thanks so much for the fantastic rating, DCJ! We are so glad you had a positive experience with us here on State Farm Agent Hugh Smith’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Erika Smith

February 25, 2026

5  out of  5
rating by Erika Smith
"I had a great experience working with Natasha. I was provided options and I enjoyed the experience."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Smith’s Team. "
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Gwendolyn Thomas

February 20, 2026

5  out of  5
rating by Gwendolyn Thomas
"Excellence Service and very friendly staff! Reasonable rates!"
We responded:
"We appreciate your review, Gwendolyn. We are so happy that you had such a wonderful experience with State Farm Agent Hugh Smith’s Team here in Lansing ! "
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LaWanda Jordan

February 20, 2026

5  out of  5
rating by LaWanda Jordan
"I truly love my State Farm agent Hugh Smith and all the workers at the office. They are always courteous professional and efficient. If you need a call back they call you back fast they have a lot of knowledge about their products and offer exceptional help. Always pleasant and courteous and willing to help. My state farm agent and his crew rocks"
We responded:
"LaWanda we really enjoy working with you and helping you and your family insurance needs. The team really appreciates your positive feedback."
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Alfreddy Furlow

February 17, 2026

5  out of  5
rating by Alfreddy Furlow
"Experience was great"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Hugh Smith’s Team here in Lansing . "
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Rozanna Jamison-Hoskins

February 6, 2026

5  out of  5
rating by Rozanna Jamison-Hoskins
"Great agent. Great staff."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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E Munoz

January 14, 2026

5  out of  5
rating by E Munoz
"Very efficient and professional and I will definitely recommend this establishment.

** I am updating my review, I appreciate receiving updates that to help me save money and services provided.
Kudo's to You Hugh Smith and Staff on providing excellent service, cheers 🥂."
We responded:
"Our office appreciates your kind words and any recommendation that you can give so that we can continue to help people with their insurance needs,"
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Peter D

December 24, 2025

5  out of  5
rating by Peter D
"I had a very good experience with Hugh. He was professional friendly and knowledgeable of all things necessary to change my home and auto policies."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Onrae Jordan

December 4, 2025

5  out of  5
rating by Onrae Jordan
"Natasha did a great job of showing me all available options"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"