State Farm® Insurance Agent Hugh Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adrian B
May 15, 2025
5
out of
5
rating by Adrian B
"Mr. Smith and his team of agents are very educated and knowledgeable about insurance.. I have my auto and renters insurance with them and I couldn’t have went with another company… Love, love love this place.."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
charles boyd jr
May 13, 2025
5
out of
5
rating by charles boyd jr
"Shelly at State Farm is AMAZING! Her working knowledge of the business is AWESOME which made my experience that much better!"
Lamar Quintey
May 13, 2025
5
out of
5
rating by Lamar Quintey
"Agent Hugh Smith was very cordial. He was thorough with his presentation, he answered all of our questions. He was patient and professional."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Deborah DouglasQuintey
May 13, 2025
5
out of
5
rating by Deborah DouglasQuintey
"First, let me say that Mr. Smith was very professional and knowledgeable he walked my husband a I through the entire list of coverage that was best for our situation. Very friendly and polite, he made it very easy with side by side quotes to chose the best coverage. Will recommend to friends & family. Also office was very clean and comfortable. 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Ismaeel Jarad
May 9, 2025
5
out of
5
rating by Ismaeel Jarad
"Loved working with Hugh. He was honest, personable and got a great rate with State Farm too. Would recommend to any friends and family"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
R B
May 7, 2025
5
out of
5
rating by R B
"In this day and age you want people to just get the job done with no excuses, hesitation, or mistakes. Mr. Smith has done just that he jumped right in and got the job done period. He is professional, attentive and knowledgeable. If you need an insurance agent that gets the job done Mr. Smith is your guy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ro Chocohawk
May 6, 2025
5
out of
5
rating by Ro Chocohawk
"Hugh and his team are kind, knowledgeable, and professional. I have been doing business with them for years. I look forward to many years to come."
We responded:
"Hi Ro, thank you so much for your 5-star review! It's wonderful to hear that you had such a positive experience. -Hugh"
Dolly Stewart
April 22, 2025
5
out of
5
rating by Dolly Stewart
"The customer service team is so helpful and they respond quickly. I love how they cared about the customers and the rates are reasonable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Wesley Thompson
April 2, 2025
5
out of
5
rating by Wesley Thompson
"Shelly st Hugh Smiths Office is excellent!!!! A situation came up regarding our insurance with Billing and Shelly went over and beyond to rectify the issue. I appreciate her so much."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Angela Smith
March 28, 2025
5
out of
5
rating by Angela Smith
"A great positive experience with Hugh Smith State Farm Agency! If you wish to get a fair quote for your assets! Start here first."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
D
March 20, 2025
5
out of
5
rating by D
"Thanks you Shawn for being very professional to me when buy State Farm insurance for you did a great job!😀"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Petra Hall-griffin
March 4, 2025
5
out of
5
rating by Petra Hall-griffin
"Very professional and very knowledgeable"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
ddbelize
March 4, 2025
5
out of
5
rating by ddbelize
"Love this office Ms. Shelly was very detailed and knowledgeable. I have auto and life insurance here. They are always willing to go above and beyond to satisfy your insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
L M
February 26, 2025
5
out of
5
rating by L M
"Been with High Smith’s agency for awhile now. Shawn had a way of making you feel like you’re the most important customer!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Gary Garynorman
February 13, 2025
5
out of
5
rating by Gary Garynorman
"Awesome service/Great people. I’d definitely recommend to others"
We responded:
"Thank you for your kind words, Gary! We're glad you had a positive experience with our team. Your recommendation means a lot, and we appreciate your support. If you ever need anything, we're here to help! - Hugh "
giselle
February 7, 2025
5
out of
5
rating by giselle
"Very welcoming, I appreciate the help provided for me and my mother!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Denise Adams
February 3, 2025
5
out of
5
rating by Denise Adams
"Everyone is professional and friendly at Hugh Smith - State Farm."
We responded:
"Thank you for your wonderful review, Denise! We’re so glad to hear that you’ve had a positive experience with our team. Providing experienced and friendly service is our priority, and we truly appreciate your kind words. If you ever need anything, we’re here to help. Thanks again for your support! - Hugh"
Terri Rogers (Terri Tee)
January 17, 2025
5
out of
5
rating by Terri Rogers (Terri Tee)
"I'm glad Hugh Smith State Farm agency reached out after years of being insured with someone else. Was able to get a great rate for Vehicle/home owners insurance not to mention I was able to move my payment to a date that was convenient for me. Please stop by or give them a call. I spoke with Erica, who has great customer skills."
We responded:
"Wow Terri, I'm glad you decided to give our office a chance. I love to hear when we can help clients with their auto and home insurance needs."
Jasmine Farley
January 11, 2025
5
out of
5
rating by Jasmine Farley
"Great experience working with Hugh! He got me more coverage and a better price than my previous auto insurance provider. Definitely recommend!"
We responded:
"Jasmine, it makes us feel good when we can increase your auto coverage and save you money at the same time. Thanks for taking the time and leaving us a review."
Lachonda Foston
January 2, 2025
5
out of
5
rating by Lachonda Foston
"Very professional and politeness was a given"
We responded:
"Lachonda thanks for your kind words. We appreciate your business and helping you with your insurance needs. "
diane boyd
December 18, 2024
5
out of
5
rating by diane boyd
"Always professional and caring."
We responded:
"Thank you so much for your kind review, Diane! We’re delighted to hear that you’ve had experienced and caring service with us. Providing exceptional support to our customers is our top priority. If you ever need assistance, we’re here to help. Thanks again for trusting us to help you with your insurance needs! - Hugh "
Caleb
December 12, 2024
5
out of
5
rating by Caleb
"Hugh did great! He was friendly, paid attention to detail and saved me money on my home and auto insurance. I would highly recommend him!"
We responded:
"Thank you so much for your kind words, Caleb! I’m thrilled to hear that I could help save you money on your home and auto insurance while providing a positive experience. It was a pleasure working with you, and I genuinely appreciate your recommendation. If you have additional questions or need assistance in the future, don’t hesitate to reach out. Thanks again for trusting me to help you with your insurance needs! - Hugh"
Jason Henderson
December 2, 2024
5
out of
5
rating by Jason Henderson
"Hugh and the team always does great work. Always informative."
We responded:
"Thank you so much for your kind words, Jason! I’m thrilled you found our team’s work informative and helpful. We strive to provide the proper service, and knowing we’re meeting your expectations means a lot. If you have additional questions or concerns, please don’t hesitate to let us know. Thanks again for your support! – Hugh"
janet p
November 20, 2024
5
out of
5
rating by janet p
"Every time I call in, speak with my favorite Lady Ms. Shelly She always takes good care of my current situation and resolves the questions that I have. Thank you, Shelly, at StateFarm"
We responded:
"Janet, thank you for sharing your experience! We're thrilled to hear that Shelly has been so helpful in clarifying and answering all your insurance questions. We're glad to have her on our team, and your kind words mean a lot. If you ever have more questions or need assistance, feel free to reach out. Thank you for being a part of our Lansing family! -Hugh"
Jessica Wilson
November 7, 2024
5
out of
5
rating by Jessica Wilson
"Great experience doing business in office and over the phone. The staff Hugh, Kevin, Erica, Shelly are outstanding and very informative. Kevin went over and beyond helping me. Thank you for outstanding customer service."
We responded:
"Thank you so much for your wonderful review, Jessica! I’m thrilled to hear that you had a positive experience both in the office and over the phone with Shelly, Kevin, Erica, and me. Our team takes pride in providing outstanding service, and I’m especially glad to know Kevin went above and beyond to help you. Your feedback means a lot to us, and we’re here whenever you need us. Thank you again for your kind words and support! - Hugh"