State Farm® Insurance Agent Hugh Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Whitehead
August 27, 2024
5
out of
5
rating by Kevin Whitehead
"Hugh is a great guy."
We responded:
"Thank you, Kevin! Appreciate you taking the time to leave Hugh Smith State Farm a positive review! - Hugh "
Den Belle
August 2, 2024
5
out of
5
rating by Den Belle
"Very friendly customer service Representative"
We responded:
"Thank you for your 5-star review. It was a pleasure helping you with your insurance needs."
Gracus Dunn
July 29, 2024
5
out of
5
rating by Gracus Dunn
"Shawn Anderson was courteous and professional towards advising our family on our request and requirements needed. We appreciate the patience, and our family is glad to have an agent such as Shawn dedicated to customer service."
We responded:
"Our office prides itself on offering outstanding customer service. We appreciate you taking the time in leaving us a positive review and allowing us to help you with your insurance needs."
Janet M
July 9, 2024
5
out of
5
rating by Janet M
"Very happy to answer all of your questions. Very nice people to do business with! Great customer service. I definitely would recommend them! Thank You Mr. Smith!"
We responded:
"Thank you for being a good neighbor, Janet! It is always a pleasure to hear from customers like you and help them with their insurance needs. If the Hugh Smith State Farm Agent team can help with anything else, please let us know. "
L J63
June 20, 2024
5
out of
5
rating by L J63
"Mr. Hugh Smith is very knowledgeable and very easy to talk to."
We responded:
"Thank you for your kind words! I'm pleased to know that you found our conversation helpful and approachable. If you need any further assistance or have any questions, please let me know. -Hugh"
Lilian Shamabanse
May 30, 2024
5
out of
5
rating by Lilian Shamabanse
"very professional and efficient."
We responded:
"Thank you, Lilian! We're glad to hear that you found our service very professional and efficient. If you need any further assistance, please don't hesitate to reach out. -Hugh"
Page Page
May 29, 2024
5
out of
5
rating by Page Page
"Mr Smith was very efficient and informing. Made sure I knew what my policy consisted of. He also attempted to upsell as well which I appreciated but declined. Mr Smith read the room and sensed that I was a little short on time and accommodated me while still being helpful with my questions and efficient. Thank you Mr Smith!"
We responded:
"Hi Ro, thank you so much for your 5-star review! It's wonderful to hear that you had such a positive experience. -Hugh"
Alesia Hushaw
May 23, 2024
5
out of
5
rating by Alesia Hushaw
"I would like to say that Shelly Fleming is a great person to contact and work with at State Farm. I just love her personality, and she works hard to resolve your issues ."
We responded:
"Miss Hushaw we appreciate your business and your kind words and your kindness."
Cross Crew
May 1, 2024
5
out of
5
rating by Cross Crew
"Great insurance plan and wonderful agent. I would recommend Hugh Smith for all your insurance needs!"
We responded:
"Thanks for the recommendations and the review. We look forward in continuing helping you with all of your insurance needs."
Wolf Sr
March 26, 2024
5
out of
5
rating by Wolf Sr
"They always go above and beyond …amazing people"
We responded:
"It always a pleasure of working with you. Thanks for taking time in leaving us a Google Review. We appreciate helping you with your insurance needs. "
Robin Miller
March 19, 2024
5
out of
5
rating by Robin Miller
"The receptionist named Shawn was fantastic helping me with all my needs even though I called her a few times she walked me through everything and I understood everything very pleasant very nice person. I am glad I have my insurance through State farm they are fantastic"
We responded:
"Thank you for the kind words, Robin! We're delighted to hear Shawn was fantastic in helping you with your insurance needs, offering patient and clear assistance each step of the way. It's great to know you've had such a positive experience with our team. Your support is greatly appreciated, and we're here to keep offering you excellent service. -Hugh"
Sharon Arnold
March 19, 2024
5
out of
5
rating by Sharon Arnold
"You Smith at State farm is a very nice man understanding helpful knowledgeable and and helpful I am glad that I chose him as my agent I was truly led to talk to him through God thank you very much Mr Smith May God continue to bless your business and every way thank you for helping me and my family"
We responded:
"Sharon, your message is incredibly touching. I'm glad to have been there for you and your family. Your support and kind words are cherished, and I'm committed to continuing to support you with care. Please let me know if there is anything else that I may assist you with. -Hugh"
Elisa O
February 29, 2024
5
out of
5
rating by Elisa O
"Went in on my lunch just to get a quote and ended up switching over!!! Very nice, fast and competitive prices."
We responded:
"Thank you so much for your review, Elisa. I so happy to hear the Hugh Smith State Farm team was able to help with your insurance needs quickly and efficiently. Please let us know if we can help with anything else. – Hugh"
LaDonna Harris
February 25, 2024
5
out of
5
rating by LaDonna Harris
"Shawn Anderson was extremely patient and helpful when I inquired about my last bill payment. She is very easy to work with."
We responded:
"Thanks for choosing our State Farm team for your auto coverage needs, LaDonna! -Hugh"
Maria Chillis
February 16, 2024
5
out of
5
rating by Maria Chillis
"Hugh Smith and his team are awesome. Always courteous, polite and knowledgeable."
We responded:
"Thank you, Maria! The Hugh Smith State Farm Agent team is always happy to help good neighbors like you with their insurance needs. Please let me know if we can help with anything else. "
mookielopez06
February 12, 2024
5
out of
5
rating by mookielopez06
"My family and I have been with state farm for a few years specifically Hugh’s location. Him as well as his staff and very knowledgeable and helpful when it comes to insurance coverage and making sure we have what we need to succeed!"
We responded:
"We truly value our customers at Hugh Smith State Farm. We are so happy to hear we provided you with service that left a lasting impression. Thanks for allowing us to help you with your insurance needs, "
Rsonrise E
February 6, 2024
5
out of
5
rating by Rsonrise E
"The agents were very professional and courteous, especially Ms Shaun she is an asset to the company . Thank you for serving my needs 💜"
We responded:
"We truly value our customers at Hugh Smith State Farm. We are so happy to hear we provided you with service that left a lasting impression. "
Hector Castellano
February 5, 2024
5
out of
5
rating by Hector Castellano
"This is from a long-time customer, never a single problem. Hugh, Irish, and Shawn are ALWAYS super friendly, knowledgeable, and ready to help. I usually bundle my policies, so my premiums compared to other insurance companies are super competitive. I highly recommend them. Give them a chance to help you save on your insurance monthly bills."
We responded:
"Mr. Castellano thank you so much for the positive feedback. It is always a pleasure working with you. Your kindness is greatly appreciated. "
Robert Lea
January 25, 2024
5
out of
5
rating by Robert Lea
"Excellent Service-Very Professional!"
We responded:
"Thank you for your feedback, Robert! I'm delighted to hear that you experienced excellent service from our team. If you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing our services! -Hugh"
Pat Cole
January 12, 2024
5
out of
5
rating by Pat Cole
"I have enjoyed working with Hugh Smith State Farm. His staff is professional, knowledgeable, and patient."
We responded:
"Pat we appreciate your business. Thanks for the positive feedback. "
Sugarbear Sugarbear
January 11, 2024
5
out of
5
rating by Sugarbear Sugarbear
"This insurance agent was great always one step ahead of me.gave me a hassle free experience definitely the correct decision to reunite whith state farm❤️"
We responded:
"Thank you for the wonderful review! It was my pleasure to assist you, and I am so glad to hear that I was able to make your experience hassle-free. Please let me know if there is anything you need assistance with. Welcome to our Lansing State Farm family! -Hugh"
Joi Springs
January 6, 2024
5
out of
5
rating by Joi Springs
"I had switched insurance companies and it was the best decision ever. The policies were explained to me into depth by Mr. Smith, so I was able to choose the right ones for my situation versus the other companies just focusing on making a sale. I am extremely happy with State Farm."
We responded:
"We truly value our customers at Hugh Smith State Farm Insurance. We are so happy to hear we provided you with service that left a lasting impression. I'm glad I was able to help you with your life insurance needs. Thank you"
janet p
January 5, 2024
5
out of
5
rating by janet p
"Nothing but positive things to say Hugh Smith and his team. They are very helpful with the questions I always have, and he/they get back to me when he says he will. Like vehicle and home & life insurance questions, come back with an answer and help me understand how it works. Thank you"
We responded:
"Janet, thank you for sharing your experience! We're thrilled to hear that Shelly has been so helpful in clarifying and answering all your insurance questions. We're glad to have her on our team, and your kind words mean a lot. If you ever have more questions or need assistance, feel free to reach out. Thank you for being a part of our Lansing family! -Hugh"
John Walker
December 27, 2023
5
out of
5
rating by John Walker
"Shawn is an insurance agent that goes above and beyond to ensure that you get the best rates available for you. She's going to look for incentives and make sure you get them. If you aren't doing business with the Hugh Smith team, your losing money!!!"
We responded:
"John thanks for your kind words. We are so glad that we are able to save you some money with your auto insurance."
Monica Ward
December 22, 2023
5
out of
5
rating by Monica Ward
"Shawn helped me so much!"
We responded:
"Thank you for your kind words, Monica! My team and I are always glad to be your Good Neighbor when you need assistance with your insurance needs."